Shipping Policy

ProjectDaily is operated by Jthomp LLC dba ProjectDaily ("ProjectDaily," "we," "us").

Last updated: October 17, 2026

Where we ship

We currently ship to the United States and Canada only. We can't ship to other countries right now.

Processing time

Our apparel (tees, hoodies, sweatshirts) and stickers are printed on demand, which means every item is made just for you after you order. Please allow 2–7 business days for your order to be printed, packed and handed to the carrier. Business days are Monday to Friday, not counting holidays. During busy seasons (like November and December), processing can take a little longer.

Shipping times and rates

Once your order ships, typical delivery times are:

United States: 3–4 business days in transit after it ships. $4.95 flat rate; free on orders of $30+
Canada: 3–5 business days in transit after it ships; some areas, such as Atlantic Canada, up to 12 business days. $8.95 flat rate; free on orders of $60+

All prices and shipping rates are in US dollars (USD), and your shipping cost is shown at checkout before you pay. We don't offer an express shipping option. Digital guides have no shipping charges.

Total delivery time = processing time + transit time. For example, a US order typically arrives in about 5–11 business days from the day you order. Delivery estimates are not guarantees, and carrier delays (weather, holidays and so on) are outside our control.

If one order has several items, they may be made in different facilities and arrive in separate packages.

Tracking

As soon as your order ships, you'll get an email with tracking information.

Canadian orders: duties and taxes

Most Canadian orders are fulfilled from within Canada or shipped with duties prepaid, so you shouldn't owe anything extra on delivery. If any duties, taxes or brokerage fees are charged by the carrier or customs, the customer is responsible for them. Prices are charged in USD, so your card issuer may apply currency conversion fees.

Digital guides

Our PDF guides are delivered instantly. After checkout, you'll get a download link on the confirmation page and by email. No shipping charges apply. If you don't see the email within a few minutes, check your spam or promotions folder, then email info@projectdaily.tv and we'll help. All sales of digital guides are final.

Address accuracy

Please double-check your shipping address at checkout. If an order is returned to us because the address was wrong or incomplete, or because it went unclaimed, we can reship it, but you'll need to cover the new shipping cost. If you spot a mistake, email us right away. Once an order goes into production, we may not be able to change it.

Lost, stolen or damaged packages

Damaged or misprinted items: if your item arrives damaged, defective or misprinted, email info@projectdaily.tv within 14 days from delivery with your order number and a photo of the problem. We'll send a free replacement or a refund. (For wrong-size orders, please see our Returns & Refunds page. We don't accept returns for wrong sizes, so check the size chart before ordering.)
Lost in transit: if tracking hasn't updated in 10 business days, or your package hasn't arrived well past the estimated delivery date, contact us and we'll step in and work with the carrier to find it. Please contact us within 30 days of the estimated delivery date. If it's confirmed lost, we'll send a replacement at no cost.
Marked as delivered but not received: please check with neighbors, your building's mailroom and around your property, and wait one extra business day, since carriers sometimes mark packages delivered early. If it still hasn't turned up, email us within 14 days from the delivery date and we'll do our best to help. We're not able to replace packages that tracking shows were delivered to the correct address, but we'll help you file a claim with the carrier.

Questions?

Email info@projectdaily.tv with your order number and we'll be happy to help.